One of our clients, a leading medical device company, is currently recruiting a Technical Service Engineer on a permanent basis. This is a newly created role, established to provide dedicated support to customers across Victoria.
Reporting to the Director, you will serve as the first point of contact for technical issues. Your responsibilities will include day-to-day troubleshooting, complaint resolution and handling. This position involves a mix of remote and on-site support, with regular travel across Victoria.
Your key responsibilities will include:
- Acting as the primary technical contact for customers
- Providing end-to-end support, including technical troubleshooting, complaint handling, and coordination of replacements
- Conducting regular on-site visits across Victoria.
- Maintaining an active log of open customer events, ensuring consistent follow-up and timely resolution
- Supporting legacy device issues and assisting with the gradual transition from the previous therapy portfolio
- Building strong relationships with customers, offering responsive and personable service both over the phone and in person
- Collaborating with internal teams, including Product Quality and Pharmacovigilance
To be considered for this role, you will ideally have:
- A Degree in Engineering
- A Previous experience working as field service engineer for a medical device company
- Willingness and flexibility to travel regularly accross Victoria.
- A technical mindset and excellent communication skills, with the ability to translate complex technical issues into clear, customer-friendly language
- Strong organisational skills and the ability to manage multiple priorities, especially in a complaint-handling contex
- A collaborative attitude and the ability to work well within cross-functional teams
- A proactive approach and a can-do attitude
